Digivey Survey Software Article Series

Empower survey respondents at the point of sale

Survey kiosks empower customers to answer quick survey questions at their own pace.Self-service kiosks are seen everywhere - from grocery checkout to airport ticketing kiosks, and recently survey kiosks have appeared on the scene at museums, retail stores, car dealerships and other businesses with direct customer contact.  Today's customers embrace easy to use self-service technology for a number of reasons:

  • Interactive kiosks deliver results faster
  • Decades of computer use, internet and TV have made customers technology savvy
  • They avoid searching for a customer service representative to ask questions
  • Touch screen technology is inviting, easy to use
  • Interactive kiosks never have a bad day

Businesses can benefit in multiple ways by empowering customers to answer to quick survey questions about their experiences at the store, museum or other point of experience:

  • Get answers to pressing questions
  • Improve on different aspects of their business
  • Monitor customer satisfaction trends
  • Dispense incentive coupons to redeem at a next visit 

Case study on the empowerment of survey respondents.

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The Digivey survey software supports self-service survey take with survey kiosks.

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