Phone: 866-665-0533 | 602-438-2100
Frequently Asked Questions
Overview on frequently asked question topics:
Software functionality related questions
Licensing and software training related questions
Hardware related questions
General questions
Survey software functionality related questions
Q: What operating systems are supported by the Digivey survey software?
A: Digivey can be run under Windows XP (all versions), and Windows Vista (all versions; 32-bit and 64-bit) and the new Windows 7 (all versions, 32-bit and 64-bit).
Q: What are the basic survey software modules I would need to get started?
A: Minimum 1x Digivey Survey Suite (install on your work computer) and 1x Digivey Launcher (install on the survey station respectively survey kiosk). Where internet or network connection is available, we recommend to add the Digivey Data Shuffler module and/or the Digivey Data Bridge module for project and data flow automation.
Q: Does the Digivey survey software support open-ended question types, too?
A: Of course, Digivey is a top-of-the-line survey software for market research. It supports closed-ended question types, open-ended question types and it also supports signature input for consent forms and incentive receipts, scanned input, input form magnet stripe cards, inputs from drivers license scanners, audio input and output and much more. We invite you to join us for a web meeting with software demo to see the powerful features that would be available to you.
Q: Does the Digivey survey software support branching and skipping?
A: Yes. Digivey supports branching, skipping, piping, and a variety of other interactive survey features.
Q: Are multilingual questionnaires supported by the Digivey survey software?
A: All world languages supported by the Windows operating systems are support by Digivey. This includes Western languages, Cyrillic languages, Asian languages, and right-to-left languages.
Q: How are data managed in Digivey?
A: Data can be retrieved from the survey stations either manually or by using the fully automated data handling capabilities of Digivey Data Shuffler.
Q: Does Digivey require internet connection or can I collect customer feedback offline, too?
A: As far as touch screen surveys are concerned, Digivey can work both in offline and in online mode.
Licensing and software training related questions
Q: How long will my Digivey software license be valid?
A: Digivey software licenses are lifetime per workstation licenses. Please inquire about short term licenses.
Q: Are software upgrades free?
A: We charge for full version upgrades (e.g. version 3.x to version 4.x), however, software updates are free. All software upgrades are at the discretion of the user.
Q: Are high volume corporate licenses available?
A: Yes, Please inquire about enterprise licenses.
Q: Do you charge for user training?
A: Three hours of web-based user training in our online conference room are free with all eligible purchases. User training at your premises (or our premises) is charged by hour. Please request a quote for your special training needs.
Q: What if I need product support after training?
Just give us a call at 1.866.665.0533 (602.38.2100 from overseas) or contact us. Support incidents <30 minutes are not charged.
Hardware related questions
Q: What hardware is supported by Digivey?
A: Most any computer available on the market today running under Windows O/S. Please see hardware requirements.
Q: Do I need a touch screen to create surveys?
A: No. We recommend the use of touch screens for survey data collection only.
Q: Could Digivey run on equipment I already own?
A: Yes, most likely it would. Please see hardware requirements for details.
Q: If I have a touch screen on my survey kiosk, do I still need a keyboard?
A: No, Digivey features an on-screen keyboard to accommodate open-ended and form-style question types.
General questions
Q: Who publishes Digivey?
A: The Digivey survey software is published by CREOSO in Phoenix, Arizona, USA. In the United States the Digivey software is marketed directly by Creoso. In overseas markets, Digivey is distributed by Creoso's international market partners.
Q: I have a one-time survey need and want to rent rather than purchase.
A: In this case we recommend our survey equipment rental program.
Need Help Fast?
We offer full customer support on all of our products. Please visit our support page for more information or contact us. Need more help? We also offer survey programming services and help with questionnaire design. We are here for you with everything you would need for your interactive, paperless surveys.
Product details
- Digivey Survey Suite | Modules
- Create surveys | Composer
- Collect data | Launcher
- Survey reporting | Analyzer
- Deploy by touch | Data Shuffler
- Integrate/automate data flow
- Deploy online | DigiveyPlus
- Handheld Survey Devices
- Touch screen Survey Stations
- Touch screen Survey Kiosks
More to see
- How it works
- Digivey version comparison
- Digivey specifications
- Hardware requirements
- Paperless self-service surveys
- Survey designer zone
Applications by industry
Questions for next steps?
Ask the survey experts at Creoso's Digivey Survey Center. We are here to answer all of your questions and consult with you about software and hardware options.
Call 1.866.665.0533 (from overseas dial US 602.438.2100) or contact us.