frequently asked questions
If you cannot find the information you are looking for, please contact us. (1.866.665.0533 and 602.438.2100. We welcome the opportunity to assist you. General QuestionsDigivey - what's that name? Who are the publishers of digivey software? Why should I choose Digivey over other solutions? What type of projects can I run with Digivey? Why has Digivey a modular software architecture? What are the most important benefits of Digivey software powered surveys? Could Digivey run on my equipment I already own? How can I purchase Digivey software licenses or survey systems? I have an one-time need and want to rent rather than purchase. I need full service and want to outsource the project. Hardware Related QuestionsWhy are touch screen devices recommended for survey data collection? What type of touch screens are supported by Digivey? Can I use Digivey with pen-driven touch screens? Will I need a hardware keyboard for open-ended entries? Are ultra mobile PCs supported by Digivey? Do I need to connect my Digivey powered survey stations to the internet? Software Functionality Related QuestionsDoes Digivey support open-ended question types (comments, forms, verbatims)? What languages are supported by Digivey? Can I email Digivey projects? Can I email Digivey data? Can I import Digivey data into other applications? Can I combine data collected by several survey stations? Does Digivey support branching and skip patterns? Is text-piping supported by Digivey? How do I get the data back collected by all my survey stations? Licensing and Training Related QuestionsHow long will my Digivey software license be valid? Are there additional fees when I purchase software or complete survey systems? Do you offer corporate licenses? Are Digivey software upgrades free? Do you charge for user training? What if I need support after training?
what's that name - digivey?Digivey (digi[tal] [sur]vey) originates from the combination of the words digital and survey. who are the publishers of digivey software?CREOSO Corporation, a privately held corporation with its place of business in Phoenix, Arizona, an internationally recognized leader in interactive touch screen applications for market research and marketing, are the publishers of the Digivey software products. In the United States, Digivey is marketed directly by CREOSO and its authorized resellers. Please contact us for a list of authorized resellers in the US. In overseas market, Digivey software is distributed by our international market partners. Why should I choose Digivey over other solutions?If ease-of-use, reliability and a feature-rich, versatile software application at an excellent cost-benefit ratio along with a supportive, experienced team backing you up 24x7 and protecting your investment are important to you, Digivey should be the software solution of your choice for gathering feedback directly at the point-of-experience. what type of projects can I run with Digivey?Project examples include: Surveys, quizzes, assessments, lead capture, registration, a combination of any of these, suggestive selling applications and other interactive applications beneficial to market research and marketing. Digivey supports projects that run assisted by an interviewer/facilitator or in self-administered in self-service. Furthermore, Digivey can also be combined to run with other software available from CREOSO. back to top What are the most important benefits of Digivey software powered surveys compared to paper surveys?The most important benefits of using Digivey are: Less workload, attractive, compelling electronic questionnaires and an overall streamlined survey management process with the immediate availability of actionable results. Other important benefits include: Multilingual questionnaire output, implementation of multimedia content, audio input and audio output of questionnaires and scoring capability. do I have to purchase software and hardware with you?You are welcome to just purchase the Digivey software with us and run it with your own equipment. Please check the minimum hardware requirements (minimal hardware requirements are 256 MB processor, 20 GB hard drive; recommend hardware requirements are 512 MB processor and 30 GB hard drive) or contact us for assistance regarding hardware selection. (1.866.665.0533 and 602.438.2100. Could Digivey software run with equipment I already own?Digivey is running under all of the more recent Windows operation systems - Windows 2000, Windows XP, Windows XP SP2, Windows XP Tablet Edition and Windows Vista (any version). Please ask about running Digivey under Windows CE. Please also check if the technical specifications of your PC are within the minimum hardware recommendations or call us for assistance. ( 1.866.665.0533 and 602.438.2100. how can i purchase digivey software or digivey survey systems?Please call us with your order (( 1.866.665.0533 and 602.438.2100) or Order Digivey Software Licenses Or Digivey Survey Stations or fax (602.438.2101) your purchase order to us. back to top I have an one-time need and want to rent rather than purchase.Please contact us with your survey tool rental requirements ( 1.866.665.0533 and 602.438.2100 or request a quote. I need full service and want to outsource the project.We offer a variety of services at competitive pricing. Please contact us with your needs.( 1.866.665.0533 and 602.438.2100. why do you recommend to use touch screen equipment for data collection?We strongly recommend to use touch screen equipment for data collection for mainly these reasons: Speed of survey completion, ease-of-use and overall enhanced security in public places when computers are controlled with a touch screen interface. What type of touch screens are supported by Digivey?All commonly used types of touch screen technologies, resistive, capacitive, surface acoustic wave (SAW), and infrared touch screen technology are supported by Digivey. back to top Can I use Digivey with pen-driven touch screens?Yes, Digivey software supports the use of a stylus (passive pen) as well as the use of active pens (digitizer pens). Does Digivey support open-ended question types (comments, forms, verbatims, signatures)? Yes, Digivey supports all types of open-ended question types, including the input of signatures for e.g. consent forms and incentive receipts, scanned input and input from magnet stripe cards. What languages are supported by Digivey?All languages that are supported by the Windows operating systems are supported by Digivey. Can I email Digivey projects?Yes, it is easy to share Digivey projects with other users via email attachment. Can I email Digivey data?Can I import data collected with digivey into other applications?Yes, Digivey offers a variety of ways to export raw data in formats that can be imported into other applications, e.g. SPSS, MS Excel, and others. back to top Yes, it is easy to share Digivey data with other users via email attachment. Can I combine data collected by several survey stations?Yes, data collected with several survey stations can be combined either manually or Digivey can be set-up to combine the results automatically. Does Digivey support branching and skip patterns?Yes, Digivey supports branching and skip patterns. Is text-piping supported by Digivey?Yes, Digivey survey software features piping. Do I need a hardware keyboard on my survey kiosk/survey station?Not necessarily. Digivey features a smart on-screen keyboard and can be run with either a "soft" keyboard in the presence of a touch screen or a hardware keyboard with or without the presence of a touch screen. Please note: The use of a secure kiosk keyboard is recommended for self-administered survey projects. back to top How do I get the data back collected by all my survey stations?Digivey offers several manual as well as several automated data transmission options. Are ultra mobile PC's supported by Digivey?Yes, Digivey supports ultra mobile pc's and screen resolutions specific to those devices. do i need to connect the Digivey survey systems to the internet?No, internet connection is not a requirement when working with Digivey. Networked Digivey powered survey systems and automatic data transmission with result transmission via the internet are convenience features. Please ask about the optionally available Digivey Data Shuffler software module when planning for a project with remote project deployment and automatic data transmission. back to top how long will my Digivey software license be valid?Digivey software licenses are lifetime workstation licenses. do you offer corporate licenses?Yes, please contact us with your quantity needs. do you charge any additional fees that come with the use of the digivey software?Each legally purchased and fully paid Digivey software license lets you create, field or analyze as many survey projects you want and collect as many responses as you need. are software upgrades for Digivey free?No, we charge for upgrades. Occasional updates are free. We also offer software upgrade programs at very favorable rates. back to top do you charge for user training?3 hours of online based user training are free with eligible purchases and come with the software license. User training at your premises (or our premises) is charged by hour. what if I need support after training?Just give us a call at 1.866.665.0533 (602.438.2100 outside the US) or send us an email. We would be happy to assist you. We do not charge for phone and email support <30 minutes per incident. why has digivey a modular software architecture?Mostly, for economic reasons. Why would you purchase more software than you need for each of your survey stations? We recommend to install the Digivey Survey Suite on the regular work computer of the project administrator and to install Digivey Launcher on the survey stations. Please contact us with your questions. (1.866.665.0533 and 602.438.2100. back to top
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