2810 S 24th Street 102 | Phoenix Arizona 85034 | 1-866-665-0533
Frequently Asked Questions
Overview on frequently asked question topics:
Software functionality related questions
Licensing and software training related questions
Hardware related questions
General questions
Software functionality related questions
Q: What operating systems are supported by the Digivey survey software?
A: Digivey can be run under Windows XP (all versions), and Windows Vista (all versions; 32-bit and 64-bit) and the new Windows 7 (all versions, 32-bit and 64-bit).
Q: What are the basic software modules I would need to get started?
A: Minimum 1x Digivey Survey Suite (install on your work computer) and 1x Digivey Launcher (install on the survey station respectively survey kiosk). Where internet or network connection is available, we recommend to add the Digivey Data Shuffler module for remote control over projects and data.
Q: Does the Digivey survey software support open-ended question types, too?
A: Of course, Digivey is a top-of-the-line survey software for market research. It supports all closed-ended question types, all open-ended question types and it also supports signature input for consent forms and incentive receipts, scanned input, input form magnet stripe cards, inputs from drivers license scanners, audio input and much more. We invite you to join us for a web meeting with software demo to learn more.
Q: Does Digivey support branching and skipping?
A: Yes. Digivey supports branching, skipping, piping, and a variety of other interactive survey features.
Q: Are multilingual questionnaires supported by Digivey?
A: All world languages supported by the Windows operating systems are support by Digivey. This includes Western languages, Cyrillic languages, Asian languages, and right-to-left languages.
Q: How are data managed in Digivey?
A: Data can be retrieved from the survey stations either manually or by using the fully automated data handling capabilities of Digivey Data Shuffler.
Q: Does Digivey require internet connection or can I collect data offline, too?
A: As far as touch screen surveys are concerned, Digivey can work both in offline and in online mode.
Licensing and software training related questions
Q: How long will my Digivey software license be valid?
A: Digivey software licenses are lifetime per workstation licenses. Please inquire about short term licenses.
Q: Are software upgrades free?
A: We charge for software for full version upgrades, however, software updates are free.
Q: Are high volume corporate licenses available?
A: Yes, Please inquire about short term licenses.
Q: Do you charge for user training?
A: Three hours of web-based user training in our online conference room are free with eligible purchases and come with each Digivey Survey Suite license. User training at your premises (or our premises) is charged by hour.
Q: What if I need product support after training?
Just give us a call at 1.866.665.0533 (602.38.2100 from overseas) or contact us. Support incidents <30 minutes are not charged.
Hardware related questions
Q: What hardware is supported by Digivey?
A: Most any computer available on the market today running under Windows O/S. Please see hardware requirements.
Q: Do I need a touch screen to work with Digivey?
A: No. We recommend the use of touch screens for the data collection part only.
Q: Could Digivey run on equipment I already own?
A: Of course. Please see hardware requirements for details.
Q: If I have a touch screen on my survey kiosk, do I still need a keyboard?
A: No, Digivey features an on-screen keyboard
General questions
Q: Who publishes Digivey?
A: The Digivey survey software is published by CREOSO in Phoenix, Arizona, USA. In the United States the Digivey software is marketed directly by Creoso. In overseas markets, Digivey is distributed by Creoso's international market partners.
Q: I have a one-time survey need and want to rent rather than purchase.
A: In this case we recommend our survey equipment rental program.
Need Help Fast?
We offer full customer support on all of our products. Please visit our support page for more information or contact us. Need more help? We also offer project programming services and help with questionnaire design.
Product details
More to see
- How it works
- Digivey Version Comparison
- Digivey Specifications
- Hardware requirements
- Paperless self-service surveys
Applications by industry
Questions for next steps?
Ask the survey experts at Creoso's Digivey Survey Center. We are here to answer all of your questions and consult with you about software and hardware options.
Call 1.866.665.0533 (from overseas dial US 602.438.2100) or contact us.