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Questions for next steps?

Ask the survey experts at Creoso's Digivey Survey Center. We are here to answer all of your questions and consult with you about software and hardware options.

Call 1.866.665.0533 (from overseas dial US 602.438.2100) or contact us.

Customer Surveys

Government, Military, Social Research

It is easy to survey large numbers of respondents with the Digivey survey software and touch screen survey devices running either on the Windows platform or the Android platform. The computer-assisted survey data collection is fast, easy and efficient. The paperless concept of Digivey surveys provides systematic and objective data gathering with fully customizable structured questionnaires and invisible skip patterns. Workload and costs are greatly reduced.

How Digivey surveys can help you with gathering feedback from a large number of respondents:

Develop understanding what motivates customer satisfaction and determine factors that lead to dissatisfaction
Learn how customers perceive your organization and its services
Deepen awareness of customer expectations
Identify areas for improvement
Determine how effective are certain change management initiatives and where processes need tweaking
Greatly accelerate the reaction time to grievances
Monitor performance year round, have current reports ready for important meetings

Benefits:

All-in-one-step survey process: data collection, data compilation and reporting with in real-time report output
Maximum flexibility throughout questionnaire design and fielding
Tailor-made surveys that suit your information needs
Interactive questionnaires asking only relevant questions
A new comfort level for the respondent, yielding more and better results faster
Computer-assisted surveys in combination with modern touch technology
Multilingual survey design is supported
Output of survey questionnaire in text, image and audio is supported

Questionnaire Design Suggestions:

Ask survey questions with a wide variety of rating and ranking question types; add open-ended questions where useful
Apply invisible skip patterns for high level of interactivity
Randomize questions for faster survey completion
Use Digivey information screens to inform about upcoming events or any other topic
Print assessment and quiz scoring results in fully customizable formats

Usages:

Quick and easy feedback gathering from people from all walks of life
Data collection for interactive surveys, quizzes and assessments
Interviewer assisted survey data collection with handheld devices at your premises
Self-administered surveys with touch screen survey stations and survey kiosks at your premises
Online surveys in parallel to on-site surveys or following on-site surveys
Paperless survey data collection

Applications:

Customer satisfaction surveys
Opinion polls
Employee feedback surveys, fully anonymous where desired
Interactive quizzes with and without instant result presentation
Interactive assessments with and without instant result presentation

Technology Benefits:

Realization of new projects within a very short time
Real-time data collection with immediate availability of data
Easily combine data collected by multiple survey stations and data collected over time
Generate accurate reports at the click of a button
Minimal workload, low-cost
Paperless processes

Resources | Articles

Some of our customers

Survey equipment selection tips

Indoor or outdoor?
Battery or AC power?
Interviewer-administered, self-administered or both?
If battery-powered, how many hours of battery life would be ideal?
Space at location vs. footprint of the survey system
What accessories and peripherals would be needed?

Please call us to discuss your needs. Our touch screen survey experts are here to consult with you and to help you select the ideal survey system combination to fit your requirements.

Call 1.866.665.0533 (or 602.438.2100 from overseas) for more information or contact us with your questions.