Phone: 866-665-0533 | 602-438-2100
Product Details
- Digivey Survey Suite | Modules
- Create surveys | Composer
- Collect data | Launcher
- Survey reporting | Analyzer
- Deploy by touch | Data Shuffler
- Integrate/automate data flow
- Deploy online | DigiveyPlus
- Handheld Survey Devices
- Touch screen Survey Stations
- Touch screen Survey Kiosks
More to see
- How it works
- Digivey version comparison
- Digivey Specifications
- Hardware requirements
- Paperless self-service
- Survey designer zone
Applications by industry
Questions for next steps?
Ask the survey experts at Creoso's Digivey Survey Center . We are here to answer all of your questions and consult with you about software and hardware options.
Call 1.866.665.0533 (from overseas dial US 602.438.2100) or contact us.
Patient Satisfaction Surveys
Healthcare providers
Knowing what patients think and how they perceive the services rendered to them is a growing necessity in modern healthcare management. Among others, patient satisfaction is of utmost importance for credentialing and quality assurance. Patient satisfaction is also an instrumental component in monitoring a healthcare facility's quality of care in relation to costs and services offered.
How Digivey surveys can help:
Support of your ongoing service quality delivery program
Gather data on average wait per patient, admission/discharge satisfaction, payment issues, patient/physician interaction, patient/nurse interaction, medical testing/treatment satisfaction, and other issues important to you
Develop understanding what motivates patient satisfaction and determine factors that lead to patient dissatisfaction
Improve knowledge of patient expectations
Identify areas for improvement
Fuel your management information system with current needs and wants
Find out what prompted a patient visit and why patients chose your facility
Get input for patient profiling
Identify opportunities for new or extended services and product offerings
Monitor staff performance
Conduct patient assessments with and without instant result presentation
Benefits:
- All-in-one-step survey process: data collection, data compilation and reporting with in real-time report output
- Maximum flexibility throughout questionnaire design and fielding
- Tailor-made surveys that suit your information needs
- Interactive questionnaires asking only relevant questions
- A new comfort level for the respondent, yielding more and better results faster
- Computer-assisted surveys in combination with modern touch technology
- Conduct patient assessments with automated scoring ability and automated report output
- Overcome language and multicultural barriers with surveys, quizzes and assessments in multiple languages and questionnaires with text, image, video and audio output
Questionnaire Design Suggestions:
- Ask questions with a wide variety of rating and ranking question types; add open-ended questions where useful
- Apply invisible skip patterns for high level of interactivity
- Randomize questions for faster survey completion
- Use Digivey information screens to inform about any topics of choice
- Print assessment scoring results in fully customizable formats
Usages:
- Interviewer assisted surveys with handheld devices
- Self-administered surveys with survey stations and survey kiosks
- Follow-up surveys online
- Ability to conduct interactive surveys
- Build and extend your customer data base and collect email address, phone, birthday data, etc. to use with marketing interventions like birthday greetings, special event announcements, club memberships, gift card promotions, and more
Applications:
- Patient satisfaction surveys
- Patient feedback surveys
- In-patient satisfaction surveys
- Out-patient satisfaction surveys
- Patient satisfaction surveys - GPs
- Patient satisfactions surveys - Specialists
- Patient satisfaction surveys Dental Office
- Medical practice patient surveys
- Medical staff satisfaction surveys
- Health risk assessments
- Mental health assessments
- Community polls on health issues
- Surveys for patients with special needs), e.g. speaking and hearing disabilities, language barriers, etc.
- Employee feedback surveys, fully anonymous where desired
- Medical practices without electronic patient check-in systems can use the survey devices for this purpose
Technology benefits:
- Realization of new projects within a very short time
- Real-time data collection with immediate availability of data
- Easily combine data collected by multiple survey stations and data collected over time
- Generate accurate reports at the click of a button
- Minimal workload, low-cost
- Paperless processes
Resources | Articles
Some of our customers
Survey equipment selection tips
- Indoor or outdoor?
- Battery or AC power?
- Interviewer-administered, self-administered or both?
- If battery-powered, how many hours of battery life would be ideal?
- Space at location vs. footprint of the survey system
- What accessories and peripherals would be needed?
Please call us to discuss your needs. Our touch screen survey experts are here to consult with you and to help you select the ideal survey system combination to fit your requirements.
Call 1.866.665.0533 (or 602.438.2100 from overseas) for more information or contact us with your questions.
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