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Digivey Survey Software News
Text alerts to customer service managers:
PHOENIX, Arizona (September 15, 2008) -- Creoso, a Phoenix-based software developer for interactive market research and interactive information kiosk applications, announces the release of a new version of its innovative survey software Digivey™. Digivey newly supports text message alerts to a cell phone in the event a customer indicates his or her dissatisfaction with a product or service when taking a survey. For only a few cents per response, businesses of all sizes can monitor customer satisfaction right at their premises using touch screen survey stations or survey kiosks powered by Digivey survey software.
The new text message feature is right on target as texting has become so popular in every aspect of our lives. any business that really cares about its customers will want to resolve a negative experience promptly before word spreads around and negatively effects the business. The text message to the cell phone of a responsible manager makes on-the-spot intervention possible and demonstrates a "we care" attitude to the customer. In fact, customers are impressed when a customer service representative walks up to them and offers assistance with the issue before they are even done completing the survey.
Loyalty and repetitive business gets a boost when issues can be resolved promptly and quality of service is monitored continuously. The promptly available survey results help pinpoint areas for improvements and after management follows through with corrective measures, the overall quality of service improves dramatically and customer loyalty is on the rise.
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