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Ask the survey experts at Creoso's Digivey Survey Center. We are here to answer all of your questions and consult with you about software and hardware options.

Call 1.866.665.0533 (from overseas dial US 602.438.2100) or contact us.

Customer Satisfaction Surveys

Retail industry

A good shopping experience in a retail store not only encourages customers to come back more frequently but also has a positive impact on the bottom line. Happy customers shop more, more frequently. Customer satisfactions surveys can greatly help to reveal the underlying cause of grievances, customer needs and wants. The comprehensive approach of our survey tools makes year round customer feedback gathering at the point of sales easy and affordable.

How Digivey surveys can help:

Discover areas for improvements with product offerings and services
Learn what measurements could add to an even greater shopping experience
Deepen awareness of customer expectations and factors that would encourage more frequent returns and referrals
Make management aware of changing trends and perceptions
Collect demographic data on your customers for later use in promotional campaigns
Measure the effectiveness of in-store marketing campaigns
Use survey data as part of your decision making processes

Benefits:

Computer-assisted surveys in combination with modern touch technology
A survey solution that delivers more reliable and immediate results without being cost-prohibitive
Tailor-made surveys that suit our information needs
An interactive survey concept that asks only relevant questions
A new comfort level for the respondent, yielding more and better results faster

Questionnaire Design Suggestions:

Attract to the survey kiosk with slide shows, videos and audio
Ask questions with a variety of rating and ranking question types
Use Digivey information screens to inform about upcoming events and special sales
Drive traffic to your store with incentive coupons redeemable at the next visit
Brand your surveys: Embed logos and tag lines
Trigger alerts to a customer service manager by email or text message
Engage customers with fun additions to surveys, e.g. "Scan, answer and win" where respondents swipe a bar code when prompted and are instantly rewarded with a prize

Usages:

Interviewer assisted surveys with handheld devices
Self-administered surveys with touch screen survey stations and survey kiosks
Follow-up surveys online
Ability to conduct interactive surveys, quizzes and assessments
Build and extend your customer data base and collect email address, phone, etc. for later use in marketing campaigns

Applications:

Customer service surveys
Customer feedback surveys
Customer satisfaction surveys
Advertising effectiveness testing
Opinion polls
In-store surveys
Intercepts
Employee feedback surveys, fully anonymous where desired

Technology benefits:

Realization of new projects within a very short time
Real-time data collection with immediate availability of data
Easily combine data collected by multiple survey stations and data collected over time
Generate accurate reports at the click of a button
Minimal workload, low-cost
Paperless processes

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Some of our customers

Survey equipment selection tips

Indoor or outdoor?
Battery or AC power?
Interviewer-administered, self-administered or both?
If battery-powered, how many hours of battery life would be ideal?
Space at location vs. footprint of the survey system
What accessories and peripherals would be needed?

Please call us to discuss your needs. Our touch screen survey experts are here to consult with you and to help you select the ideal survey system combination to fit your requirements.

Call 1.866.665.0533 (or 602.438.2100 from overseas) for more information or contact us with your questions.