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Questions for next steps?

Ask the survey experts at Creoso's Digivey Survey Center. We are here to answer all of your questions and consult with you about software and hardware options.

Call 1.866.665.0533 (from overseas dial US 602.438.2100) or contact us.

Customer Feedback Surveys

Fitness and Sports

As in other industries, high customer satisfaction ratings in the fitness and sports industry positively impact the bottom-line and encourage repeat visits. Customer interaction can be improved with frequent customer surveys put in place in order to observe trends, monitor performance, keep service standards high and prevent customer fluctuation.

How Digivey surveys can help:

Learn what motivates customer satisfaction and determine factors leading to dissatisfaction
Learn how customers perceive customer service
Learn about customer expectations
Find answers how new or changed programs fare among your visitors
Find out what prompted a visit and why, and what percentage of your patrons are repetitive visitors
Learn what and how frequently social networking channels are used
Get input for demographic profiling
Measure the impact of pre-event marketing campaigns
Identify opportunities for new or extended services and product offerings
Monitor employee performance

Benefits:

Computer-assisted surveys in combination with modern touch technology
A survey solution that delivers more reliable and immediate results without being cost-prohibitive
Tailor-made surveys that suit our information needs
An interactive survey concept that asks only relevant questions
A new comfort level for the respondent, yielding more and better results faster

Questionnaire Design Suggestions:

Attract to the survey kiosk with slide shows and videos
Ask questions with a wide variety of rating and ranking question types; add open-ended questions where useful
Inform about upcoming events and specials
Print coupons to encourage future visits
Brand your surveys with embedded logos and tag lines
Trigger alerts to a customer service manager by email or text message
Engage customers with fun additions to surveys, e.g. "Scan, answer and win" where respondents swipe a bar code when prompted and are instantly rewarded with a prize

Usage Variety:

Interviewer assisted surveys with handheld devices
Self-administered surveys with survey stations and survey kiosks
Follow-up surveys online
Ability to conduct interactive surveys
Build and extend your customer data base and collect email address, phone, birthday data, etc. to use with marketing interventions like birthday greetings, special event announcements, club memberships, gift card promotions, and more

Applications:

Visitor feedback surveys
Customer satisfaction surveys
Customer service surveys
Opinion polls
Golf surveys, golf tournament surveys
Spectator surveys
Ball game surveys
Race track surveys
Equestrian event surveys
Employee feedback surveys, fully anonymous where desired
Interactive wellness assessments
Interactive fitness assessments

Technology benefits:

Realization of new projects within a very short time
Real-time data collection with immediate availability of data
Easily combine data collected by multiple survey stations and data collected over time
Generate accurate reports at the click of a button
Minimal workload, low-cost
Paperless processes

Resources | Articles

Some of our customers

Survey equipment selection tips

Indoor or outdoor?
Battery or AC power?
Interviewer-administered, self-administered or both?
If battery-powered, how many hours of battery life would be ideal?
Space at location vs. footprint of the survey system
What accessories and peripherals would be needed?

Please call us to discuss your needs. Our touch screen survey experts are here to consult with you and to help you select the ideal survey system combination to fit your requirements.

Call 1.866.665.0533 (or 602.438.2100 from overseas) for more information or contact us with your questions.