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Questions for next steps?

Ask the survey experts at Creoso's Digivey Survey Center. We are here to answer all of your questions and consult with you about software and hardware options.

Call 1.866.665.0533 (from overseas dial US 602.438.2100) or contact us.

Customer Feedback Surveys

Trade shows, conventions, private events

Trade show organizers as well as trade show exhibitors have a unique interest in customer feedback. The paperless concept of Digivey surveys provide systematic and objective data gathering with fully customizable structured questionnaires and invisible skip patterns. Workload is greatly reduced through the paperless process and allows for substantial savings.

Rent-A-Survey

Particularly with trade shows, our affordable rent-a-survey equipment rental program is an excellent way of getting customer feedback survey initiatives lined up quickly and efficiently.

How Digivey surveys can help:

Learn how customers perceive the event
Get to know attendee expectations and factors that would encourage higher customer satisfaction rates
Find answers how new or changed services fare among the attendees
Find out what prompted attendance and why, and what percentage of the attendees are repetitive visitors
Get input for demographic profiling
Learn how speakers and programs fare among attendees
Measure the impact of pre-event marketing measures
Get input for future events
Identify opportunities for new or extended services and product offerings
Monitor service performance

Benefits:

Computer-assisted surveys in combination with modern touch technology
A survey solution that delivers more reliable and immediate results without being cost-prohibitive
Tailor-made surveys that suit our information needs
An interactive survey concept that asks only relevant questions
A new comfort level for the respondent, yielding more and better results faster

Questionnaire Design Suggestions:

Attract to the survey kiosk with slide shows and videos
Brand your surveys with embedded logos and tag lines
Ask questions with a wide variety of rating and ranking question types; add open-ended questions where useful
Apply invisible skip patterns for high level of interactivity
Randomize questions for faster survey completion
Engage attendees with fun additions to surveys, e.g. "Scan, answer and win" where respondents swipe a bar code when prompted and are instantly rewarded with a prize

Usage Variety:

Interviewer assisted surveys with handheld devices
Self-administered surveys with survey stations and survey kiosks
Follow-up surveys online
Ability to conduct interactive surveys
Build and extend your customer data base and collect email address, phone, birthday data, etc. to use with marketing interventions like birthday greetings, special event announcements, club memberships, gift card promotions, and more

Applications:

Attendee feedback surveys
Attendee satisfaction surveys
Trade show evaluations
Speaker assessments
Conference program assessments
Opinion polls

Technology benefits:

Realization of new projects within a very short time
Real-time data collection with immediate availability of data
Easily combine data collected by multiple survey stations and data collected over time
Generate accurate reports at the click of a button
Minimal workload, low-cost
Paperless processes

Resources | Articles

Some of our customers

Survey equipment selection tips

Indoor or outdoor?
Battery or AC power?
Interviewer-administered, self-administered or both?
If battery-powered, how many hours of battery life would be ideal?
Space at location vs. footprint of the survey system
What accessories and peripherals would be needed?

Please call us to discuss your needs. Our touch screen survey experts are here to consult with you and to help you select the ideal survey system combination to fit your requirements.

Call 1.866.665.0533 (or 602.438.2100 from overseas) for more information or contact us with your questions.